Seasonal Box Office Staff

  • 9 Apr 2021 11:34 AM
    Message # 10291865

    This is a seasonal, part-time, non-exempt position requiring handling box-office activities such as ticket sales, phone inquiries, and night-of-show customer service in an often fast-paced environment. Evening and weekend work is required in meeting position responsibilities. For emergency and inclement weather reporting purposes this position is non-essential.

    Duties and Responsibilities

    Accurately handle cash, credit card, and check transactions to sell tickets in conjunction with a computer-based, online system
    Provide excellent customer service to Chautauqua and Colorado Music Festival patrons
    Effectively problem solve when issues or challenges arise in a positive manner
    Handle customer inquiries and ticket orders by phone and in person at ticket kiosk while dealing with heavy volumes of phone calls and long lines at times
    Reconcile all daily cash transactions and credit card receipts and securely deposit into safe at the end of each shift
    Be knowledgeable and field questions about the Colorado Chautauqua Association and Colorado Music Festival including history, programming, shuttle services, other Chautauqua departments, and the Dining Hall
    Requirements/Qualifications

    Minimum 1-2 year previous experience in box office ticketing, events, or customer service. Box office experience preferred
    Cash handling experience Ability to function efficiently and amiably in a fast paced, complex and demanding customer service environment
    Possess legible handwriting, excellent phone skills, and flawless attention to detail
    Available to work flexible schedule throughout the entire concert season from May through mid-September
    Willingness to work nights, weekends, and split shifts throughout the summer
    Familiarity with MS Word, Excel, and Outlook
    Ability to work in open workspace environment


    Reporting Relationships
    Reports to Box Office Manager and Manager on Duty (MOD)

    Educational Requirements
    High school diploma

    Physical Requirements
    Duties require lifting, pushing / pulling, and /or carrying of objects weighing up to 30 pounds. Must be able to climb stairs, ladders as well as navigate the site which has a 200-foot elevation change.

    Helpful skills, but not required
    · Appreciation for popular and classical music, film, and historic preservation
    · Strong word processing skills preferred
    · Experience with ticketing software, Audience View software preferred

    For full position description, please visit our Careers page at www.chautauqua.com.

    To apply, please submit a copy of your work history as well as a brief description of your interest in this position to marah.bradley@chautauqua.com. No phone calls please.

    At Colorado Chautauqua Association (CCA), we celebrate difference and welcome its benefits. We are proud to be an equal opportunity workplace, and do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. 

    Last modified: 13 Apr 2021 11:40 AM | Trish Gray

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