This is a seasonal, part-time, non-exempt position requiring handling box-office activities such as ticket sales, phone inquiries, and night-of-show customer service in an often fast-paced environment. Evening and weekend work is required in meeting position responsibilities. For emergency and inclement weather reporting purposes this position is non-essential.
Duties and Responsibilities
Accurately handle cash, credit card, and check transactions to sell tickets in conjunction with a computer-based, online system
Provide excellent customer service to Chautauqua and Colorado Music Festival patrons
Effectively problem solve when issues or challenges arise in a positive manner
Handle customer inquiries and ticket orders by phone and in person at ticket kiosk while dealing with heavy volumes of phone calls and long lines at times
Reconcile all daily cash transactions and credit card receipts and securely deposit into safe at the end of each shift
Be knowledgeable and field questions about the Colorado Chautauqua Association and Colorado Music Festival including history, programming, shuttle services, other Chautauqua departments, and the Dining Hall
Minimum 1-2 year previous experience in box office ticketing, events, or customer service. Box office experience preferred
Cash handling experience Ability to function efficiently and amiably in a fast paced, complex and demanding customer service environment
Possess legible handwriting, excellent phone skills, and flawless attention to detail
Available to work flexible schedule throughout the entire concert season from May through mid-September
Willingness to work nights, weekends, and split shifts throughout the summer
Familiarity with MS Word, Excel, and Outlook
Ability to work in open workspace environment
Reports to Box Office Manager and Manager on Duty (MOD)
High school diploma
Duties require lifting, pushing / pulling, and /or carrying of objects weighing up to 30 pounds. Must be able to climb stairs, ladders as well as navigate the site which has a 200-foot elevation change.
Helpful skills, but not required
· Appreciation for popular and classical music, film, and historic preservation
· Strong word processing skills preferred
· Experience with ticketing software, Audience View software preferred
For full position description, please visit our Careers page at www.chautauqua.com.
To apply, please submit a copy of your work history as well as a brief description of your interest in this position to firstname.lastname@example.org. No phone calls please.
At Colorado Chautauqua Association (CCA), we celebrate difference and welcome its benefits. We are proud to be an equal opportunity workplace, and do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.