The Inn Between of Longmont, Inc.

Job Description – Director of Program OPERATIONS

Job Title:               Director of Program Operations

Reports to:            Executive Director

FLSA:                   Exempt/ Full-Time

The Inn Between of Longmont is a non-profit Supportive Housing Agency. We provide affordable and stable housing to diverse homeless families and individuals, while supporting increased capacity building through community resources, advocacy, and opportunities for life-skills trainings.

The Director of Program Operations has primary responsibility for all Supportive Housing Program oversight. This individual will provide leadership, management, and the vision necessary to ensure that services operate consistently and ethically within the mission of the organization. The Director of Program Operations collaborates with the leadership team to help set the organization’s strategic goals and ensures that operational objectives and outcomes are accomplished.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  Includes the following functions and other duties as assigned:

• ·         Demonstrates a commitment to agency vision, mission, and values; where employees, people served, and community constituents are welcome to participant and express their whole selves.
• ·         Partners with the Executive Director to chart future growth, based on community needs for supportive housing services.
• ·         Ensures that program is compliant and current with Fair Housing Laws, Title VI, Limited English Proficiency practices, and that property management practices are effective and lawful.  The position is charged with timely reporting and maintains minimum requirements for internal and external auditing.
• ·         Must be exceptionally well organized, have a history of creating systems and processes that ensure every aspect of the program is meeting its expectations.
• ·         Provides oversight of program operational systems, policies, and infrastructure with a continuous eye for strategic improvements. Must develop processes that ensure program services follow all required compliance and represent best practices consistent with philosophical principles and transformational outcomes. When required, implements initiatives for corrective measures, shifts in processes, or expands programming in all or part of our service components and facilities.
• ·         Provides constructive supervision, insight, and orientation to staff on how to recognize and appropriately respond in situations where residents experience mental distress, intoxication, or other potentially difficult encounters.  Effectively intervenes and communicates through proper channels when challenging situations occur. Ensures accuracy and cohesion of all communications to site staff and third parties.
• ·         Leads by example, fostering a culture of positivity and support for all program staff. Assures staff has everything needed to do their job effectively and are meeting all deadlines and data/case tracking requirements. Builds staff capacity and cohesion through training and by regularly evaluating performance.
• ·         Responsible for maintaining and protecting the integrity of program technology systems to ensure data tracking is accurate and up to date.
• ·         Celebrates program achievements and share resident success stories with the Associate Director.
• ·         Coordinates, communicates and maintains Referring Agency partnerships to facilitate program services to the community, identify special needs, and provide solutions. 
• ·         Must be acutely in-tune with the organization’s budget; aware of how shortfalls in one area may impact the ability to execute programming.

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ORGANIZATION/COMMUNICATION SKILLS:  Strong organizational skills and above-average communication skills, both written and oral.  Ability to interact with a wide variety of people.  Ability to recognize and appropriately respond to individuals with significant trauma history and/or mental illness.

REQUIRED EDUCATION AND/OR EXPERIENCE:

• ·         Master’s degree in the field of Social Work, Child or Human Development, Psychology or other related Human Services fields required.
• ·         Three to five years of management/leadership experience preferably in non-profit program operations.

·         Knowledge of evidence-based best practices (i.e. Motivational Interviewing, Strength Based, Trauma Informed Care, etc.)

·         Ability to articulate factors that lead to Homelessness; along with awareness of Mental Health Treatments/Challenges, and Substance Abuse Recovery.

Preferred Qualifications: 

• ·         Bilingual Spanish/English written and oral fluency
• ·         Strong knowledge of Fair Housing Laws and Property Management Standards and Practices
• ·         Exceptional leadership, problem-solving and analytical skills.
• ·         Strong interpersonal skills, ability to manage people, and a proven track record in program development.
• ·         Proficiency with Microsoft Office suite.

WORK ENVIRONMENT: 

•    40 hours per week, generally scheduled Monday through Friday. Occasional evenings and weekends as needed to meet demands of clientele and community partners.  Execution of responsibilities are balanced with work/life realities and flexibility is encouraged and welcomed.

• ·         Required travel to satellite offices, resident locations, community locations, partner agency locations, meetings, seminars, and participation on housing and homeless committees.

Physical Demands:

The director may remain stationary for periods of time in a workstation, operate a phone, computer, copier, and printer. The director will frequently communicate with others and may do so in various ways. The director may frequently move from one office space to another, meeting spaces, and occasionally from one building to another. The director will meet with individuals on and off site at various locations throughout our service area. The director may operate a personal and/or company owned vehicle.

COMPENSATION:  This is a full time salaried exempt position.  Salary range is $76,000 to $88,000 based upon experience and education.  Please email your resume/cover letter to:  theinn@innbetween.org

BENEFITS:  We offer competitive pay and a comprehensive benefit package. Employee medical coverage includes health and dental. Accrued Paid Time Off of 160 hours annually together with 12 paid holidays. Retirement 401(k) benefit contributions begin 90 days from date of hire.  A monthly Wellness Stipend is offered to all full-time employees.

The Inn Between of Longmont, Inc. is a family-orientated workplace dedicated to cultivating a diverse, comprehensive and respectful environment for all employees.  We prohibit unlawful discrimination against employees and applicants based on race, color, religion, gender, gender identity, national origin, age, disability, socio-economic standing, sexual orientation, genetic information, or any other status protected by federal, state and local laws.

At The Inn Between of Longmont, diversity, equity, and inclusion are at the core of who we are. We are committed to fostering, cultivating, and preserving a culture of belonging by changing perceptions, and discovering true passions. Our employees are our most valuable asset. Your life experiences, self-expression, and unique capabilities represents our team, and the diverse communities we serve.

The Inn Between of Longmont is an equal opportunity employer.  “We pledge to enrich The Inn Between of Longmont by creating a welcoming, safe, and inclusive environment by inviting those facing homelessness, board and staff members, and community partners, of all backgrounds, perspectives, and experiences.”

The Inn Between of Longmont is committed to providing reasonable accommodations to individuals with disabilities.