***$2,500 Sign-on Bonus!***

The Bilingual Recovery Navigator partners with a disaster-affected individual or family to ensure access to a full range of support services related to natural disasters within the State. As a primary point of contact, the Recovery Navigator assists with the development and implementation of short, medium and long-term recovery plans to assist the client in moving towards realistic recovery goals and achieving a safe, sustainable living situation. The Recovery Navigator assists in coordinating necessary services and resources to address complex recovery needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Screen applicants to identify urgency of need and direct individuals to appropriate services; perform outreach to identify vulnerable persons in need of services and referrals.
• Serve as a client advocate and provide information, referral and follow-up to coordinate the integration of all services, including formal services of other organizations and governmental agencies and informal community support, into the disaster recovery processes without duplication.
• Engage clients to cooperatively participate in individualized disaster recovery plans. Assist clients in navigating the complexity of recovery and connect them with services and resources in accordance with the sequence of delivery for disaster recovery.
• Maintain comprehensive knowledge of social service programs, educational supports, available community resources and a thorough understanding of federal and state policies, programs and benefits available to disaster survivors. Assist with completion of applications as needed.
• Monitors client progress towards recovery goals and in accordance with program requirements. Completes necessary reports, performs client follow-up, and assures quality service delivery by complying with all program procedures and regulations.
• Collaborates with community partners including the Recovery Collaborative, sub-committees, voluntary organizations, other local non-profits, emotional and spiritual care teams, government and local businesses, and volunteer construction teams as appropriate.
• Coordinate integration of social services case management functions into the disaster relief processes through collaboration with other organizational departments, external service organizations, and governmental agencies.
• Demonstrate a cross cultural sensitivity and knowledge with ability and desire to work with people of diverse backgrounds.
• Utilize the designated secure database for disaster case management and coordination of efforts to assist clients. Comply with all standards and practices required by VOAD. Obtain client consent to share information and maintain strict confidentiality standards of all personally identifiable information obtained with providing services.
• Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to communicate effectively verbally and in writing to cross cultural client group.
• Detail oriented, extensive documentation skills, organized and able to work in a multi-tasked environment.
• Skills in independent problem solving, negotiations, decision making and mediating conflict. Ability to thrive in a fast-paced dynamic environment.
• Ability to self-start but also works well in a team setting. Can collaborate effectively with others.
• Functional fluency in a second language, particularly Spanish.
• Computer skills Word, Excel, Internet research and the use of email and other applications as needed.
• Maintains punctuality for work, appointments and report dates.
• Must have and maintain a valid driver's license, have a reliable and consistently available vehicle; and must carry and provide proof of auto liability insurance at the level of $100,000/300,000/100,000.
• Demonstrates commitment to the mission, values and vision of Lutheran Family Services Rocky Mountains.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Prior disaster response experience strongly desired.

COMPETITIVE BENEFITS!

• Flexible work schedules, including hybrid in-person/remote work. Newborn bonding time is available as part of schedule flexibility.
• Outstanding health, dental and vision benefits with low employee premiums. Multiple plans are available.
• Health Savings Account (HSA) or Flexible Spending Account (FSA) may be selected.
• Optional life insurance, accident insurance and short term and long-term disability.
• Generous vacation (15 days per year) and sick (12 days per year) leave, accrual beginning upon hire, 13 annual agency holidays and potential for additional floating holidays.
• Agency provided equipment, including mobile telephone or telephone stipend, and mileage reimbursement.
• 401(k) retirement savings plan.
• Employee assistance program.
• Professional growth and development opportunities locally, regionally and nationally.
• A positive work environment and culture of staff support and recognition.

To apply, please go to our applicant website and submit your resume and application.

Keywords: Hispanic, Latino, Latinx, Spanish, Marshall Fire, Boulder County, Disaster Recovery