The Bilingual Emergency Relief Navigator works directly with newly-arriving migrants and asylum seekers to help connect them to local resources in order to help them meet basic needs and establish a short-term plan to assist with stabilization and transition in the United States.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serves as an advocate and resource for clients and provides equal treatment to all client groups in accordance with the agency's commitment to the dignity of all persons.
• Conducts client interviews to assess client needs and develops individual transition plan, including formulating goals with associated timelines.
• Based on assessment, works with clients to identify and connect with immediate support services to address basic needs such as housing, childcare, clothing, hygiene, transportation, and food security.
• Engages in short-term coaching, problem-solving, and facilitation with clients to address immediate barriers to receiving and/or participating in eligible services or programs. Follows up with clients to ensure that they were able to connect with referrals.
• Collects data and information required for various reports to funders or agency leadership.
• Attends and participates in meetings and the local immigrant-serving networks.
• Abides by high quality of standards and adheres to service delivery expectations of Lutheran Family Services Rocky Mountains (LFSRM), and complies with all federal, state, county, local, and LFSRM contracts.
• Demonstrates an organized and pro-active approach to services to clients, program reporting and communication to all agency staff.
• Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Cross cultural sensitivity and knowledge with the ability and desire to work with people of other cultures, some of whom will be limited English speakers.
• Basic knowledge of /willingness to quickly learn community resources available to documented/undocumented individuals in the areas of housing, food, employment, childcare, transportation, immigration legal services, education, social support benefits, and access to healthcare, including how to access those resources.
• Ability to work in a fast-paced environment, where collaboration and communication with colleagues is essential to ensure excellent client service.
• Functional fluency in Spanish is a requirement of this position.
• Written communication skills, ability to write reports and to make presentations.
• Detail oriented, extensive documentation skills, organized and able to work in a multi-tasked environment.
• Skills in problem solving, negotiations, decision making and mediating conflict.
• Maintains punctuality for work, appointments and report dates.
• Ability to self-start but also works well in a team setting. Can collaborate effectively with others.
• Computer skills in Microsoft applications, including Word, Excel, and Outlook.
• Must have and maintain a valid driver's license and provide proof of auto liability insurance at the level of $100,000/300,000/100,000.
• Demonstrates commitment to the mission, values and vision of Lutheran Family Services Rocky Mountains.

EDUCATION and/or EXPERIENCE

One year of resource navigation, case management, or human services experience.

APPLY HERE.

Keywords: migrant services, asylum seekers, case management